FAQs

Orders & payment

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay, through our secure payment provider. We never see or store your card number.

Can I change or cancel my order?

You can cancel an order from Your orders until it ships. After that you can return it once it arrives.

Why was I charged sales tax?

We collect sales tax where the law requires it. Tax is worked out for each item and shown before you place your order.

When will my order ship?

Orders placed by 2 PM ET on a business day usually ship the same day. Your confirmation email shows the estimated delivery date.

How do I track my package?

We email a tracking link when your order ships. You can also track an order with your order number, or see it in Your orders.

My package says delivered but I can't find it.

Check around your door, with neighbors and your mailbox. If it hasn't turned up within 2 days, contact us and we'll send a replacement or refund.

Do you ship outside the US?

Not yet. We ship to all 50 states and Washington, DC.

How do I return something?

Go to Your orders, choose Return items, and pick drop-off or pickup. Returns are free within the return window.

When will I get my refund?

Within 5–7 business days after we receive your return, to your original payment method.

What can't be returned?

Opened grocery and personal care items, and anything marked Final sale. Damaged or wrong items can always be returned.

Do I need an account to order?

No. You can check out as a guest and create an account afterwards with just a password.

I forgot my password.

Use Forgot password on the sign-in page. We'll email you a link that works for 1 hour.

How do I delete my account?