Returns & refunds
Free returns within of delivery.
- Start your returnIn Your orders, choose the items and a reason.
- Drop it offChoose drop-off or a scheduled pickup. We'll email you the details.
- Get your refundWithin 5–7 business days after we receive it.
What can be returned
| Category | Condition |
|---|---|
| Clothing | Unworn, unwashed, with tags attached |
| Electronics, home, toys, sports | In original condition and packaging, with all parts |
| Grocery, beauty and personal care | Unopened only, for hygiene and safety |
| Books and stationery | Unused and in resalable condition |
Can't be returned
- Opened grocery, beauty and personal care items
- Items marked Final sale
- Gift cards
Damaged or wrong item?
Let us know within 7 days of delivery with a photo and we'll send a replacement or refund, including any shipping you paid. Contact us.
Exchanges
To get a different size or color, return the item and place a new order. That's the fastest way to get the one you want.